1. Introduction
This Refund & Cancellation Policy applies to Services provided by Illusdigit and sets out the conditions under which refunds or cancellations may be allowed.
2. Cancellation
You may cancel a Service engagement by providing written notice to us as per your Service Agreement.
Cancellation charges may apply depending on the stage of work completed.
3. Refunds
Refunds are considered on a case-by-case basis, depending on Service type, deliverables, and stage of completion.
Any prepaid amount for work not yet commenced may be refundable, subject to deductions (e.g., work done, incurred costs, third-party fees).
Deliverables already delivered and accepted are non-refundable, unless otherwise agreed in writing.
4. No Refund for Digital / Custom Work
Given the nature of digital design / development work (which is customised), once work has commenced or deliverables accepted, refunds may not be available.
5. Exceptions
Some services may have a separate refund/cancellation clause in the Service Agreement which will prevail.
6. Contact
If you have questions about refunds or cancellations, contact us at:
📧 info@illusdigit.online​
📞 +91 8879156493